Mise, Inc. — Effective Date: February 22, 2026
Mise, Inc., a Delaware corporation ("Mise," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use the Mise platform, website, and services (collectively, the "Service").
This Privacy Policy is incorporated into and subject to our Terms of Service. By using the Service, you consent to the practices described in this Privacy Policy.
Account Information — Name, email address, phone number, business name and address, job title and role, account credentials.
Voice Data — Audio recordings submitted through the Service, transcripts generated from voice recordings, corrections and edits to transcripts.
Payroll Information — Employee names and identifiers, hours worked, shift times, roles, tip amounts, tipouts, and wage calculations, approval and review actions.
Inventory Information — Product names and counts, inventory session data, product catalog information, vendor and pricing data.
Payment Information — Billing address, payment method details (processed by third-party payment processors — we do not store full credit card numbers).
Communications — Customer support inquiries, feedback and suggestions, email correspondence.
Usage Data — Features used, session duration, error logs, workflow completion rates.
Device Information — Device type, OS, browser, IP address, unique device identifiers.
Cookies — We use cookies to maintain session state and analyze usage. We do not use cookies for advertising or cross-site tracking.
When you submit voice recordings containing employee information (names, hours, tips), you are the data controller. Mise acts as a data processor, processing it solely on your behalf.
| Purpose | Examples |
|---|---|
| Service Provision | Process voice recordings, calculate payroll, track inventory |
| Service Improvement | Improve transcription accuracy, develop features (using aggregated data) |
| Communications | Service notifications, support responses, account updates |
| Security & Compliance | Detect fraud, enforce Terms of Service, comply with law |
| Billing | Process payments, manage subscriptions |
We do NOT: sell your personal information, serve targeted advertising, build consumer profiles unrelated to the Service, or use your data for any purpose incompatible with those disclosed here.
| Provider | Purpose | Data Shared |
|---|---|---|
| Google Cloud Platform | Hosting, storage, computing | All Service data (encrypted) |
| OpenAI (Whisper) | Voice transcription | Audio recordings (not retained) |
| Anthropic (Claude) | AI processing | Transcripts (not retained) |
| Twilio | SMS notifications | Phone numbers, message content |
We may also share information in business transfers, as required by law, with your consent, or in aggregated/de-identified form.
We only record voice memos explicitly submitted by Users. We do NOT continuously record, passively listen, or monitor ambient audio. Audio files are stored encrypted and retained for 90 days. Transcripts are retained for the duration of your account plus 3 years.
Mise does NOT create, collect, store, or use voiceprints or biometric identifiers. Our transcription converts speech to text — it does not extract biometric characteristics or voice signatures.
We process: employee names, roles, hours, tips, wages, shift data, approval actions. We do NOT collect: Social Security numbers, bank/routing numbers, tax withholding, direct deposit details, W-4 or I-9 information.
We implement encryption in transit (TLS 1.2+), encryption at rest (AES-256), role-based access controls, and security monitoring. Our infrastructure is hosted on Google Cloud Platform (SOC 2 Type II, ISO 27001 certified).
| Data Type | Retention Period |
|---|---|
| Account information | Account duration + 3 years |
| Voice recordings | 90 days from upload |
| Transcripts & structured data | Account duration + 3 years |
| Payroll reports | Account duration + 7 years |
| Payment records | 7 years from transaction |
| Usage logs | 2 years |
You may request access, correction, deletion, portability, or restriction of your personal information. Contact us at privacy@getmise.io. We respond within 30 days.
Mise does NOT sell personal information. Mise does NOT share personal information for cross-context behavioral advertising. California residents may exercise rights of access, correction, deletion, and opt-out by contacting privacy@getmise.io.
The Service is NOT intended for individuals under 18. We do not knowingly collect information from children.
If you opt in to SMS notifications at app.getmise.io/sms/consent, you agree to receive recurring SMS messages related to restaurant operations (payroll, inventory, system notifications). Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe. Reply HELP for help.
We do not sell or share mobile or personal data with third parties, affiliates, or partners for marketing or promotional purposes. We only share data with third parties when it is strictly necessary to deliver our service and only under binding agreements that ensure confidentiality. Under no circumstances will mobile data be shared or sold for advertising or promotional use.
Material changes will be communicated via email and the Service with at least 30 days notice. Continued use constitutes acceptance.
Mise, Inc.
7901 4th St. North #9341
St. Petersburg, FL 33702
Privacy: privacy@getmise.io
Legal: legal@getmise.io
Support: support@getmise.io